Frequently Asked Questions (FAQs)

1. General Questions

What is NFLSVG?

NFLSVG is your go-to online store for high-quality digital SVG and PNG files inspired by football teams. Our designs are perfect for crafting projects, Cricut, Silhouette, t-shirts, mugs, stickers, and more.

Do you sell physical products?

No, we only sell digital files (SVG, PNG, DXF, EPS, PDF). No physical items will be shipped.

How do I contact customer support?

If you have any questions, feel free to contact us:

  • đź“Ť Address: 200 E Pratt St, Baltimore, MD 21202, United States.
  • 📧 Email: [email protected]
  • đź•’ Support Hours: Monday – Friday, 9 AM – 6 PM (EST)

2. Ordering & Downloading

How do I purchase a file?

  1. Browse our collection and add the desired file(s) to your cart.
  2. Proceed to checkout and complete the payment.
  3. After payment, you will receive a download link via email and in your account dashboard.

I didn’t receive my download link. What should I do?

  1. Check your spam/junk folder in case the email was filtered.
  2. Ensure that you used the correct email during checkout.
  3. If you still cannot find the file, contact us at [email protected].

What file formats do you provide?

Each product description specifies the formats available, but most of our files include:

  • SVG – Best for cutting machines (Cricut, Silhouette, Glowforge, etc.).
  • PNG – High-resolution, transparent background (300 DPI).
  • DXF – Compatible with free Silhouette Studio.
  • EPS/PDF – Suitable for Adobe Illustrator & CorelDRAW.

Can I use these files on Cricut or Silhouette machines?

Yes! Our SVG files are fully compatible with Cricut Design Space and Silhouette Studio (Designer Edition required for SVG format).

3. Refund & License Policies

What is your refund policy?

Due to the digital nature of our products, all sales are final. However, if you encounter any issues with a file (corrupt, missing format, etc.), please contact us, and we will assist you.

Can I use these files for commercial purposes?

  • Personal Use: âś… Allowed.
  • Commercial Use: âś… Allowed for physical products (shirts, mugs, posters, stickers, etc.).
  • Reselling or Sharing the Digital Files: ❌ Strictly prohibited.
  • Mass Production (Over 500 units): ❌ Requires an extended license. Contact us for details.

Can I share or resell these files?

No, sharing, reselling, or distributing our digital files in their original or modified form is strictly prohibited. This includes uploading files to free file-sharing websites.

4. Troubleshooting & Technical Support

My file won’t open or is corrupted. What should I do?

  • Ensure that you have extracted the ZIP file correctly (if applicable).
  • Try opening the file with a different program (e.g., Adobe Illustrator, Inkscape, Cricut Design Space).
  • If the issue persists, contact our support team at [email protected], and we will send you a replacement.

I need a different format. Can you help?

If you need a format not included in the download, please contact us, and we will do our best to accommodate your request.

5. Custom & Bulk Orders

Do you offer custom designs?

At this time, we do not offer custom designs, but we frequently update our store with new and trending designs.

Can I request a bulk order?

Yes! If you need multiple designs or a large bundle, contact us for bulk pricing and discounts.

6. Additional Information

Do you offer discounts or promotions?

Yes! Subscribe to our newsletter for exclusive deals, promo codes, and new product updates.

How can I stay updated on new designs?

Follow us on our social media channels and subscribe to our email list to be the first to know about new SVG releases and special promotions.

Have more questions?

If your question is not listed here, feel free to contact us at [email protected].