Refund Policy

Refund Policy
Last updated: 02/27/2025

Thank you for shopping at NFLSVG. We strive to provide high-quality digital products and a seamless shopping experience. Please read our refund policy carefully before making a purchase.

1. Digital Product Policy

All products on NFLSVG are digital downloads. As digital files cannot be returned, we generally do not offer refunds once a purchase is completed. However, exceptions may be made in specific cases outlined below.

2. Eligible Refund Cases

We may issue a refund under the following circumstances:

  • Corrupt or Unusable File: If the downloaded file is corrupted or does not work properly, and we are unable to provide a functional replacement.
  • Duplicate Purchase: If you accidentally purchased the same product multiple times, we will issue a refund for the duplicate order.
  • Wrong File Delivered: If the file you received does not match the product description, we will provide the correct file or issue a refund if a replacement is not available.

3. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

  • Change of Mind: As our files are digital and instantly accessible, we do not offer refunds if you simply decide you no longer want the product.
  • Incorrect Purchase: If you purchased the wrong item, we are unable to issue a refund. Please ensure you review product details before completing your order.
  • Incompatibility with Software or Devices: It is the buyer’s responsibility to ensure that the file format is compatible with their software (Cricut Design Space, Silhouette Studio, Adobe Illustrator, etc.) before purchase.
  • Unauthorized Sharing or Distribution: If our files are found to be shared, resold, or distributed unlawfully, we reserve the right to deny any refund request and take legal action if necessary.

4. How to Request a Refund

If you believe your situation qualifies for a refund, please contact our support team at [email protected] with the following details:

  • Order Number
  • Description of the issue
  • Screenshot or proof of the problem (if applicable)

Our team will review your request within 3-5 business days and respond accordingly. If a refund is approved, the amount will be credited to your original payment method within 5-10 business days, depending on your bank or payment provider.

5. Contact Information

If you have any questions regarding our refund policy, feel free to reach out:

We appreciate your understanding and thank you for choosing NFLSVG!